FAQ's

 

Frequently asked Questions 

When will my order ship?

Currently we have a 2-3 week turnaround time on standard orders. This may change during peak times, I always update my banner at the top of the home page.  

When your package ships, you will receive an email. Generally, when these emails are received, your package will show acceptance within 24 hours (as long as it is a business day).

It has been more than three weeks, and I never received shipment tracking?

Please check your spam and junk mail folders first. If you still cannot find your notification email, please send me the email you used to make your purchase and I would be happy to look up a tracking number for you.

NOTE: Actual delivery time will depend on the shipping method you choose & is different than estimated shipping time.

Issues with an order Received?

Please send me a photo of the issue you are describing, along with the order number and the email you used to place your order. 

 

Can I cancel my order?

Because my shop is made to order and the nature of my products, all sales are final unless a cancellation request is made within 12 hours of purchase. Please provide me with your order number and the email you used to place your order. 

Unless it’s an error on my part, items are non-refundable and non-returnable.

Shipping: 

Your order will be shipped via United States Postal Service First Class Mail or Priority mail, depending on the weight of your package, after receipt of payment, unless you have elected to ship via a faster method. This does NOT include insurance.

Orders are packed Tuesday-Friday only. Orders are dropped or picked up from San Diego, CA on normal business days. 

All orders will be shipped to the address that is provided. If you have provided the incorrect address, your order will be cancelled so you can adjust your mailing address. If USPS cannot confirm your address, receipt of your order could be delayed. PLEASE double check your address before placing your order! If an order is marked undelivered as address or returned to sender, buyer will be responsible for additional shipping charges.

PLEASE NOTE: I pack each order by hand to avoid any potential damages in shipping. Should something happen, I am not responsible for damages, lost or stolen packages. Once the item has been shipped & been accepted by the carrier, it is out of my control. Buyer is responsible for taking all measures to find a lost package. (This includes reaching out to your local postal office.)